WorldHost Covid Safe Service (formerly WorldHost 2020)

Empower your staff to keep customers and colleagues safe beyond Covid-19 & drive positive behaviours in a rapidly changing customer facing environment.

WorldHost Covid Safe Service prepares your service professionals for front-line duty beyond Covid-19. Exploring the key changes that service professionals will encounter on a day to day basis, the 60-minute e-learning programme focuses on three key aspects; the working environment, peoples behavioural changes and health, safety and hygiene.

Enabling your staff to adapt the service you provide supports your customer’s ever-changing needs and expectations, keeping people safe and driving consumer confidence in your business.

WorldHost Covid Safe Service is an engaging and interactive experience, looking through the eyes of multiple businesses to implement new ways of working. Easily accessible as e-learning, participants’ can quickly apply their newly acquired skills and knowledge, so your customers feel the benefits, fast.

Updated in June 2021, the programme reflects the latest considerations required to deliver Covid-safe service.

Who should take the e-learning programme?

This e-learning programme is aimed at any front-line staff who come into contact with and have regular interactions with customers.

What does it cover?

• Personal Protective Equipment in a customer facing role
• Maintaining good personal hygiene
• Behavioural expectations on public transport
• Communicating key information and setting clear boundaries at arrival and entrance
• Greeting customers, guests and visitors
• Adapting the interior environment
• Customer interaction
• Taking payments
• Maintaining facilities and a clean environment
• The importance of being ‘fit for work’

Benefits of the programme

• Easily accessible 60 minute e-learning programme that can be taken on mobile, tablet or laptop
• Adaptable to multiple roles, working environments, sectors or industries
• Learning easily applied in the participants work setting

Learning outcomes

The key learning outcome of the course, developed in partnership with our sister-organisation Skills for Health is to drive positive behaviours in a rapidly changing customer facing environment which will:

• support health and hygiene
• maintain a positive reputation and
• increase customer confidence.

What is the cost of the programme?

The recommended retail price for this 60-minute e-learning programme is £5+VAT per participant. This course is being offered at a reduced rate to make it accessible for all types of organisation during this difficult time, helping to assure business leaders they can reopen their doors with confidence.